Testimonials

 
Thank you Phil and the team at Smart Lettings for the assistance in finding suitable tenants for our property.

Smart Lettings have been very helpful, supportive and professional. Phil is very knowledgeable in this field and made the decision to rent a smooth process for us.

Phil and his team have kept us informed during the whole process and gave us confidence throughout the stages that they would provide the best tenants for us.

We would highly recommend Smart Lettings to manage your rental property.
Hannah Tatchell, Landlord
22/05/2022
 
The team at Smart Lettings have been absolutely great, I have recently switched from another letting agency to Smart Lettings. They have dealt with everything and made sure that the transition of everything goes smoothly and as stress free as possible for myself! They are so Hands on and only ever a phone call away ( something I never had previously ) so it’s great that you know they’re always there for you if it’s a query you may have or even some advice. If any of the team can help in any way they will do their best to make sure your needs are met! Looking forward to the future with them
Cullen Kinsella, Landlord
31/03/2022
 
I am a new Landlord in Wales and asked Smart Lettings in Pontycymer to find me a tenant and to manage my property. I am absolutely thrilled with the service Smart Lettings have to offer. Phil is a encyclopaedia of knowledge and not only that he is so professional and it is obvious he loves what he does! Smart Lettings found me an exceptional tenant, have carried out all repairs/maintenance without delay keeping me updated at all times with exceptional communication skills resulting with no stress!. I highly recommend Smart Lettings 100%
5/5
What more could you ask for?
Gayle Martin, Landlord from Cornwall
25/02/2022
 
“Smart Lettings have been an absolute pleasure to deal with from the very beginning! No request is too small and they have definitely gone above and beyond to get me settled into my new home as quickly as possible. They’ve made a massive difference to a stressful time in my life and I can’t thank them enough”
Emma Burt, Tenant
20/02/2022
 
Having been with another property management company who shall remain anonymous and realising they were not fulfilling their duties we were put in contact with Phil at Smart Lettings and all we can say is amazing, from our first meeting with Phil we felt we had made the right decision in putting our properties in his capable hands, everything was so easy, Phil and his team just took over and made the whole transition completely stress free. We know everything is dealt with professionally and would 100% recommend Smart Lettings to any landlord’s looking for a new management company.
Nick and Linda, Howell Properties, Landlords
20/02/2022
 
After previously been with another letting agent who failed us, finding Phil and Smart Lettings was a breath of fresh air. He is professional, in all aspects of his work, he successfully evicted our tenant and rented our house out again within weeks.
Mark and Jackie Heffernan, Landlords
14/12/2021
 
Phillip has recently rented a property to my daughter who was homeless with her three children. He has gone above and beyond the role of an agent to ensure that, going forward, she will have a home.

The property has some issues, but already, they are being dealt with and we have an action plan. Phillip’s communication has been excellent, even though he has been extremely busy. He is approachable and he has demonstrated he cares about his tenants, along with the balancing act of dealing with the landlords he represents.

On meeting Phillip for the first time, he was able to answer all our concerns. He contacted other agencies to help with furnishing the property as she had nothing to move in with and provided excellent advice for other concerns. This was beyond his remit and should have been done by her housing officer who hadn’t done anything before leaving his role.

We cannot thank Phillip enough for what he has done over the last three weeks as it has had a significant impact on our family, and means my daughter can move forward with her children at long last.

I would have no hesitation in recommending Smart Lettings to anyone and a lot of other agents could learn a lot from him!

Thank you, Phillip, for everything you have done!
Sian Roberts
02/12/2021
 
Our experience so far with Phillip has been great. He's been very attentive and responsive to all queries and requests and endeavours to address and/or rectify any issues as they arise. It gives me peace of mind knowing that he's a person who cares about his tenants and their wellbeing/happiness. Diolch!
Cedron, Tenant
04/11/2021
 
Phil and his team are very knowledgeable and efficient at what they do. They managed to rent my 4 bed house for way over a figure mentioned to us by another local estate agent. I will definitely be using Smart Lettings for the rest of my properties the future.
Ryan Groves, Landlord
01/10/2021
 
I met Phil by chance after being given the run around by another estate agent and the difference is startling. Within two weeks Phil had rented out my student property within Treforest despite huge demand in the local area.
I would highly recommend Smart Lettings as they are professional, committed and go way beyond the normal 9 to 5 work ethic.
Stuart Leach, Landlord
18/09/2021
 
Phil at Smart Lettings has always been genuine, honest, helpful and responsive in general. And also when there was issue I needed sorting before. Happy to have Smart Lettings as an agent.
Gareth Davies, Tenant
11/08/2021
 
Phil was really helpful when finding a tenant for my Buy to Let property. Nothing was ever too much trouble and he achieved a higher monthly rental income for the property than I was expecting. Great service!
Chelsey Clatworthy, Landlord
31/07/2021
 
A genuine, no nonsense, trustworthy company.
Phil has always been on hand to answer any queries and offer professional advice. A fantastic support to fellow landlords and tenants alike.
Natalie White, Landlord
31/07/2021
 
“I first came into contact with Phillip in January 2021 as he was managing a couple of properties within Peter Crouch’s portfolio. After numerous conversations with Phillip it became apparent that he was somebody who really knew his stuff and I took the decision to move all of the properties in the portfolio to be managed by him. This was the best decision I could have made as Phillip took the properties by the scruff of the neck; got them into a condition which made them all rentable and then found me a buyer to move them on. We went from nought to 100mph in literally less than a month. Phillip has incredible contacts and suppliers and addressed so many issues we had with professionalism and, most importantly, speed! Phillip doesn’t believe in a 9-5 work day and was at the end of the phone whenever I needed him. Now the sale has gone through I’m gutted I won’t be working with him anymore as he really is a diamond. There is nobody better in South Wales to look after your property. Thank you for everything”
Clare Last PA to Peter Crouch and Abigail Clancy
31/07/2021
 
Had a amazing experience with Smart Lettings I can honestly say I couldn't ask for anymore, great customer service very fast and a friendly face too, very understanding can honestly I would recommend to any of my friends or family, well done guys👏
Jamie Whale, Tenant
24/07/2021
 
Fantastic company, very friendly, helpful and informative. Any issues or inquiries are quickly resolved and responded to. Couldn’t recommend them enough.
Jade Louise Smith, Tenant
04/06/2021
 
I’ve had experience with Smart Lettings and they have always been positive. Really helpful and friendly. Wouldn’t hesitate to recommend them.
Barrie James, Contractor
04/06/2021
 
These guys take all the hassle out of being a landlord. I’m always consulted if there’s an issue but they take care of the details and deal with the tenant. The tradesmen they use are reliable and realistic in pricing of jobs when there’s a problem. They also have a vast knowledge of the law around letting and keep me fully compliant. I wouldn’t let without them now.
Jon Reilly, Landlord
30/05/2021
 
Very helpful company, excellent communication skills and the most knowledgeable letting agent we have come across.! We would like to thank Smart Lettings for their continuing support and look forward to transferring further property's across for management.
Julian Morgan, Landlord
30/05/2021
 
Phil is knowledgeable, personable and helpful. He has a breadth of letting experience going back many years and has I know put a great deal of effort in to his procedures and systems at " Smart Lettings ".
He is able to provide a quality all-round letting service start to finish and has even qualified as an Energy Performance Certificate Assessor so can personally produce the necessary EPC's needed to let your property.
Alex Williams, Landlord
29/05/2021
 
Excellent company and brilliant team. Philip is a consummate professional in property and tenant management. I know my properties are in the best hands
Emma Jones, Landlord
29/05/2021
 
Smart Lettings is an excellent letting agency that delivers a personalised, high quality service. Phillip is very knowledgeable about property matters and relevant legislation and draws on his experience to provide a professional service as well as advice if needed. He is conscientious and diligent so I know can rest assured that my properties are in good hands. Communication is always prompt and updates provided without needing to chase after information. I would highly recommend this agency.
Dr Suruchi Mohan, Landlord
29/05/2021
 
It took me a while to find a letting agent I could trust to manage my properties. Phillip is amazing and I would highly recommend to anyone looking for a hands free approach to managing their portfolio
Shadi Fatemi, London
22/05/2021